Refund policy

Due to the nature of our products we are unable to accept returns except in the event of damaged or defective products. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us with any questions at info@hersecretgardenvsteam.com.

Shipping Policy

Processing Time

We strive to process and ship your order within 3-5 business days of receiving it. However, during high-demand periods, it may take slightly longer. You'll receive an email confirmation once your order has been shipped.

Delivery Estimates

Delivery times may vary depending on your location and the selected shipping method. We provide estimated delivery times during the checkout process for your convenience. Please keep in mind that these are estimates and not guarantees.

Order Tracking

Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package's progress and estimated delivery date.